Refund policy

At The Wishing Closet, customer satisfaction is important to us. However, please note that we do not provide return on purchases. We only offer an exchange due to sizing issue, as per the policy terms outlined below.

1. Eligibility for Exchange

• You may request a size exchange within 5 days of receiving your order.

• Exchanges are subject to stock availability.
  
  

• Products must be returned in fit condition, meaning:

  • Unused and unwashed.

  • Free from stains, odors, perfumes, or damage.

  • With original packaging and tags intact.
    

2. Shipping Costs

• Customers are responsible for return shipping costs when sending items back for exchange.

• If the requested size is priced higher, the customer will need to pay the difference before the exchange is processed. If the requested size is priced lower, we will issue a store credit for the difference, valid for 6 months
  
  
• Once the returned item is inspected and approved, we will ship the replacement size.

• If the requested size is unavailable, we may provide store credit for the value of the product, redeemable on future purchases.

3. Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Accessories

• Intimate wear

• Custom-made products

• Sale or discounted items

4. Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at [thewishingclosetmarketing@gmail.com] with your order details and photographs. In such cases, we will cover the shipping costs for replacement.